Erciyes University - Info Package

Course unit title	Level of course unit	Course unit code	Type of course unit	Semester of course unit	Local credit	ECTS credit	Syllabus
COMMUNICATION IN HEALTH SERVICES	Third cycle	SEC130		1	3.00	3.00	Print

Description of course unit

Prerequisites and course requisities	NONE
Language of instruction	TURKISH
Coordinator	LECTURER AYŞEGÜL AYDIN
Lecturer(s)	LECTURER AYŞEGÜL AYDIN
Teaching assitant(s)	NONE
Mode of delivery	FACE TO FACE TEORIC
Course objective	The personnel involved in health service delivery; to gain the ability to communicate effectively with patients, patient relatives, managers and other health personnel.
Course description	This course; features and dimensions of health communication, oral-nonverbal communication, empathy, effective listening, interpersonal communication according to patient profiles.

Course contents

1	Communication concept, importance, features and functions.
2	Communication process and elements.
3	Individual factors affecting communication (perception ...) and communication barriers.
4	Health communication and its dimensions. Benefits of health communication
5	Factors affecting the development of health communication. Health communication in Turkey.
6	Communication theories, health communication models.
7	Types and forms of communication.
8	VISA
9	Listening styles, empathy andI language, You language.
10	Corporate Communication and Social Media in Health Institutions.
11	Body language.
12	Effective communication techniques in health care and Therapeutic communication.
13	Patient recognition and patient profiles.
14	Communication with special patients and their relatives in special situations.
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16
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20

Learning outcomes of the course unit

1	Explain the basic concepts of communication, communication process and the importance of communication. .
2	Recognize himself and his style of communication, question the relationship between values and communication features
3	Use communication skills in relationship with patient and relatives.
4	In special cases, communication barriers can be overcome by using the right techniques.
5	Complies with formal and informal communication networks in health institutions.
6	Use professional communication skills in interpersonal relationships.
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8
9
10

*Contribution level of the course unit to the key learning outcomes

1	To be able to develop the ability and knowledge about the application of nurses and nursing theories
2	To be able to create new information by integrating information in the field of women health and gynaecological nursing and information came from another discipline
3	A problem in the field of women health and gynaecological nursing, to be able to build independently, to be able to develop a solution method, to be able to solve, to be able to evaluate and perform results if necessary
4	To be able to critically evaluate information about the field of women health and gynaecological nursing, to be able to direct learning and to be able to conduct advanced studies as an independent
5	To be able to share social, scientific and ethical values by considering them at the stages of data collection, interpretation and announced in the field of women health and gynaecological nursing
6	To be able to use the absorbed knowledge and problem solving skills in the women health and gynaecological nursing at interdisciplinary studies
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45
Number of stars refer to level of contribution from 1 (the least) to 5 (the most)

Planned learning activities, teaching methods and ECTS work load

	Quantity	Time (hour)	Quantity*Time (hour)
Lectures (face to face teaching)	14	2	28
Study hours out of classroom (study before and after the class)	14	1	14
Homework	0	0	0
Presentation / seminar	0	0	0
Quiz	0	0	0
Preparation for midterm exams	1	8	8
Midterm exams	1	1	1
Project (term paper)	0	0	0
Laboratuar	0	0	0
Field study	0	0	0
Preparation for final exam	1	12	12
Final exam	1	1	1
Research	0	0	0
Total work load			64
ECTS			3.00

Assessment methods and criteria

Evaluation during semester	Quantity	Percentage
Midterm exam	1	40
Quiz	0	0
Homework	0	0
Semester total		40
Contribution ratio of evaluation during semester to success		40
Contribution ratio of final exam to success		60
General total		100

Recommended and required reading

Textbook	Instructor''''''''s notes.
Additional references	İletişime Giriş. Prof. Dr. Nazife Güngör Siyasal Yayınevi. 21.Yüzyıl için Sağlık İletişimi Prof.Dr. İnci Çınarlı Nobel yayınevi Sağlık Kurumlarında İletişim. Prof. Dr. Erkan Yüksel. AÖF yayınları. Sağlık Hizmetlerinde İletişim. Prof. Dr. Orhan Doğan. Songür Yayıncılık Sağlık Hizmetlerinde Sağlıklı İletişim. Dr.Yüksel Demirel. Akademisyen Tıp Kitabevi.

Files related to the course unit