Erciyes University - Info Package

Course unit title	Level of course unit	Course unit code	Type of course unit	Semester of course unit	Local credit	ECTS credit	Syllabus
COMMUNICATION AND TOTAL QUALITY MANAGEMENT	Second cycle	HİT 329		5	4.00	4.00	Print

Description of course unit

Prerequisites and course requisities	NO pre-requisite
Language of instruction	Turkish
Coordinator	ASSOC.PROF.ÖZLEM IŞIK
Lecturer(s)	ASSOC.PROF.ÖZLEM IŞIK
Teaching assitant(s)	None
Mode of delivery	Classroom Lecture
Course objective	Basıc Phılosophy Of Total Qualıty , Qualıty Of Communıcatıon Wıth The Concept Of Relatıonshıp , The Effect Of Total Qualıty Communıcatıon And Applıcatıons To Gıve Informatıon About Partıcıpants .
Course description	Total quality management is the continual process of detecting and reducing or eliminating errors in manufacturing. It streamlines supply chain management, improves the customer experience, and ensures that employees are up to speed with training.

Course contents

1	Communication and Organizational Communication Concept
2	Total Quality Management and Development
3	Total Quality Management Philosophy and Quality Policy
4	Internal Communication Methods and Tools
5	Operation of Internal Communication Process
6	Total Quality Management in the Context of Internal Communication
7	Effect of Total Quality Management The Role of Communication
8	Midterm Exam
9	Total Quality Management and Facilitating Effective Communication Barriers Some Approaches
10	William Deming and the Origin of Total Quality Management
11	Total Quality Management Meets the World
12	Total Quality Management and KAIZEN Strategy
13	Total Quality Management and AR-GE Methods-Case studies
14	The Key Players in Total Quality Management: Customers, Suppliers, and Employees
15	Implementing TQM Principles and Processes
16	Final Thoughts and Evaluation
17
18
19
20

Learning outcomes of the course unit

1	UNDERSTANDING PHILOSOPHY OF TOTAL QUALITY MANAGEMENT
2	ESTABLISHING RELATIONS CONTACT WITH THE CONCEPT OF QUALITY
3	AWARENESS OF QUALITY IN COMMUNICATION
4	TOTAL QUALITY MANAGEMENT AREAS AND THE CONCEPT OF THE USE OF UNDERSTANDING
5	LEARNING THE EFFECTS OF TOTAL QUALITY MANAGEMENT ON COMMUNICATION
6	GETTING AN INFIRMATION ABOUT TOTAL QUALITY MANAGEMENT IN THE CONTEXT OF INTERNAL COMMUNICATION
7	Increased Productivity and Removal of Defects and Waste
8	Strengthen Competitive Position and Enhanced Profitability
9	Greater Market Share and Adaptability to Change
10	Higher Job Security and Improved Customer Satisfaction

*Contribution level of the course unit to the key learning outcomes

1
2
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10
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45
Number of stars refer to level of contribution from 1 (the least) to 5 (the most)

Planned learning activities, teaching methods and ECTS work load

	Quantity	Time (hour)	Quantity*Time (hour)
Lectures (face to face teaching)	16	2	32
Study hours out of classroom (study before and after the class)	2	6	12
Homework	1	14	14
Presentation / seminar	1	14	14
Quiz	0	0	0
Preparation for midterm exams	1	8	8
Midterm exams	1	1	1
Project (term paper)	1	1	1
Laboratuar	0	0	0
Field study	0	0	0
Preparation for final exam	1	10	10
Final exam	1	1	1
Research	0	0	0
Total work load			93
ECTS			4.00

Assessment methods and criteria

Evaluation during semester	Quantity	Percentage
Midterm exam	1	100
Quiz	0	0
Homework	1	0
Semester total		100
Contribution ratio of evaluation during semester to success		40
Contribution ratio of final exam to success		60
General total		100

Recommended and required reading

Textbook	TOPLAM KALİTE YÖNETİMİNE GÜNCEL BAKIŞ,ÇETİN BEKTAŞ KALİTE YOLCULUĞUNDA HALKLA İLİŞKİLER; AYLİN GÖZTAŞ, E. PELİNBAYTEKİN; NOBEL YAYINLARI
Additional references	Toplam Kalite Yönetimi, Canan Çetin, Beta Yayınları

Files related to the course unit