Erciyes University - Info Package

Course unit title	Level of course unit	Course unit code	Type of course unit	Semester of course unit	Local credit	ECTS credit	Syllabus
QUALITY AND ACCREDITATION IN HEALTH	First cycle	SEC217		3	3.00	3.00	Print

Description of course unit

Prerequisites and course requisities	no
Language of instruction	TURKISH
Coordinator	PROF. DR. DEMET ÜNALAN
Lecturer(s)	PROF. DR. DEMET ÜNALAN
Teaching assitant(s)	no
Mode of delivery	FACE TO FACE
Course objective	It is aimed that students will be able to know and use the concepts, methods and tools of quality improvement in health services.
Course description	To learn about quality, continuous improvement (kaizen) and accreditation in order to provide health services in line with national and international standards.

Course contents

1	Quality Concept in Healthcare
2	Customer Satisfaction in Health Institutions
3	Customer Satisfaction in Health Institutions
4	Measurement of quality in healthcare
5	Teamwork in Quality Improvement
6	Kaizen
7	Kaizen
8	Midterm exam
9	Tools for Quality Improvement
10	Accreditation in Healthcare
11	Certification and Quality Awards
12	Patient Safety
13	Patient Safety
14	Leadership
15
16
17
18
19
20

Learning outcomes of the course unit

1	Defines the concepts related to quality and quality management
2	explains the quality management process
3	explains the purposes, benefits and functioning of the quality circle
4	Explains the steps to create policies and procedures
5	explains the quality management systems and standards
6	Discusses the features of total quality management
7	Discusses the basic principles of total quality management
8	Explain continuous quality improvement tools and techniques
9
10

*Contribution level of the course unit to the key learning outcomes

1	Have the ability to apply knowledge of mathematics and science to the engineering problems.
2	Have the ability to identify, formulate and solve engineering problems.
3	Have the ability to design a system, component or a process.
4	Have the ability to use the techniques and tools for the engineering applications.
5	Have the ability to design and conduct experiments, as well as to analyze and interpret the results.
6	Have the ability to work as a part of a team.
7	Have the ability to work as an individual.
8	Have the ability to communicate by using oral and written methods.
9	Have the ability to recognize the need of and also get motivated in life-long learning.
10	Have the ability to recognize the need of and also get motivated in life-long learning.
11	Have skills about management subjects as leadership, organization, time and risk management, quality awareness, productivity, etc.
12	Have the ability to use the time in the best effective way.
13	Have the ability to find non-traditional solutions to the problems.
14	Have skills about management, professional self-confidence and taking initiatives.
15	Have the awareness of protecting the national benefits when searching solutions of problems.
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23
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31
32
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36
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45
Number of stars refer to level of contribution from 1 (the least) to 5 (the most)

Planned learning activities, teaching methods and ECTS work load

	Quantity	Time (hour)	Quantity*Time (hour)
Lectures (face to face teaching)	14	2	28
Study hours out of classroom (study before and after the class)	14	1	14
Homework	0	0	0
Presentation / seminar	0	0	0
Quiz	0	0	0
Preparation for midterm exams	1	10	10
Midterm exams	1	1	1
Project (term paper)	0	0	0
Laboratuar	0	0	0
Field study	0	0	0
Preparation for final exam	1	15	15
Final exam	1	1	1
Research	0	0	0
Total work load			69
ECTS			3.00

Assessment methods and criteria

Evaluation during semester	Quantity	Percentage
Midterm exam	1	40
Quiz	0	0
Homework	0	0
Semester total		40
Contribution ratio of evaluation during semester to success		40
Contribution ratio of final exam to success		60
General total		100

Recommended and required reading

Textbook	lecturer notes
Additional references	1. Tatar Baykal Ü, Ercan Türkmen E (Ed.). Hemşirelik Hizmetleri Yönetimi. Akademi Basın ve Yayıncılık, İstanbul, 2014. 2. Uyer G. Hemşirelik Hizmetleri Yönetimi El Kitabı. Vehbi Koç Vakfı Yayını, İstanbul, 2000. 3. Ekici D. Sağlık Hizmetinde Toplam Kalite Yönetimi. 1. Baskı, Sim Matbaacılık, Ankara, 2013. 4. Rowland HS, Rowland BL. Nursing Administration Handbook. 4th Edition. An Apsen Publication, USA, 1997. 5. Ekici D. Sağlık Bakım Hizmetinin Yönetimi. Sim Matbaası, Ankara, 2013. 6. Kavuncubaşı Ş, Yıldırım S. Hastane ve Sağlık Kurumları Yönetimi. Siyasal Kitabevi, Ankara, 2013. 7. Tengilimoğlu D, Işık O, Akbolat M. Sağlık İşletmeleri Yönetimi. 3. Baskı, Nobel Yayıncılık, Ankara, 2011. 8. T.C. Sağlık Bakanlığı Sağlık Hizmetleri Genel Müdürlüğü Sağlıkta Kalite ve Akreditasyon Daire Başkanlığı. Sağlıkta Kalite Standartları SKS Hastane (Versiyon-5; Revizyon-01). 2. Baskı, Pozitif Matbaa, Ankara, 2016.

Files related to the course unit