Erciyes University - Info Package

Course unit title	Level of course unit	Course unit code	Type of course unit	Semester of course unit	Local credit	ECTS credit	Syllabus
COMMUNICATION IN HEALTH SERVICES	Second cycle	SEC137		3	2.00	2.00	Print

Description of course unit

Prerequisites and course requisities	No
Language of instruction	Turkish
Coordinator	Assoc. Prof. Dr. Nurcan UZDİL
Lecturer(s)	Assoc. Prof. Dr. Nurcan UZDİL
Teaching assitant(s)	Assoc. Prof. Dr. Nurcan UZDİL
Mode of delivery	Classroom Discussion, Role-play
Course objective	The aim of this course is to provide students with the importance of communication and communication approaches for problematic patients while providing health services.
Course description	This course is a course that includes the approaches given to patients with problems that may be encountered while providing care in health care.

Course contents

1	Sharing the purpose and objectives of the course
2	Communication in health services
3	Communication with the individual/patient and the meaning of being sick
4	Communication with an individual with hearing, sight, and speech impairment
5	Communication with the bedridden individual
6	Communication with the angry individual
7	Communication with the patient who makes constant requests
8	Communication with the individual with delusions and hallucinations
9	Communication with children and adolescents
10	Communication with the individual diagnosed with oncology
11	Communication with the crying individual
12	Communication with the elderly
13	Communication with the individual whose bodily integrity is impaired
14	Communication with the team and patient relatives
15
16
17
18
19
20

Learning outcomes of the course unit

1	The patient uses therapeutic communication skills while giving care to the individual.
2	Knows the effect of illness on the individual.
3	Knows the communication characteristics of hearing/sight/speech impaired individuals.
4	Explain the effects of being bedridden on the individual.
5	Explains the communication features that should be considered when approaching an angry person, who makes constant demands, whose body integrity is broken, and who cries.
6	Uses effective communication skills in the field of practice while giving care to individuals experiencing delusions and hallucinations.
7	Be able to approach the child according to the childhood developmental periods.
8	Can communicate effectively with the elderly person.
9	Knows the effect of the meanings attributed to cancer disease to adapt to the disease.
10	Establish helpful communication skills with the relatives of the patients who are hospitalized in the intensive care unit, receive treatment in the emergency room, have psychiatric disorders, and are hospitalized in the internal and surgical services.

*Contribution level of the course unit to the key learning outcomes

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
Number of stars refer to level of contribution from 1 (the least) to 5 (the most)

Planned learning activities, teaching methods and ECTS work load

	Quantity	Time (hour)	Quantity*Time (hour)
Lectures (face to face teaching)	14	2	28
Study hours out of classroom (study before and after the class)	14	1	14
Homework	0	0	0
Presentation / seminar	0	0	0
Quiz	0	0	0
Preparation for midterm exams	0	0	0
Midterm exams	1	1	1
Project (term paper)	0	0	0
Laboratuar	0	0	0
Field study	0	0	0
Preparation for final exam	0	0	0
Final exam	1	1	1
Research	0	0	0
Total work load			44
ECTS			2.00

Assessment methods and criteria

Evaluation during semester	Quantity	Percentage
Midterm exam	0	100
Quiz	0	0
Homework	0	0
Semester total		100
Contribution ratio of evaluation during semester to success		40
Contribution ratio of final exam to success		60
General total		100

Recommended and required reading

Textbook	Yılmaz M. Sağlık profesyonelleri için iletişim. Akademisyen Kitabevi.2020
Additional references	Özcan A:Hemşire-Hasta İlişkisi ve İletişim, Sistem Ofset,Ankara;2006 Üsütn B, Akgün E, Parlak N: Hemşirelikte İletişim Becerileri Öğretimi, okullar Yayınevi 2005 Terakye G: Hasta Hemşire İlişkileri, 5. Baskı, Zirve Ofset Ltd. Şti., Ankara;1998

Files related to the course unit